- How long does delivery take?
Delivery times include handling time 1-2 business days and transit time 1 to 7 business days. Once your order is shipped, we will provide tracking information so you can monitor its journey
- How much does shipping cost?
Enjoy free shipping on all orders across the United States (Lower 48)! Visit our Shipping Policy page for more details. Happy shopping!
- Can I return an item if I’m not satisfied?
Yes, we offer a 30-day return policy for unused items in their original condition and packaging. For detailed information on how to initiate a return or request a refund, please visit our Refund Policy.
- What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at info@YardPatriots.com with details and photos of the issue. We will work quickly to resolve the problem and ensure you are satisfied with your purchase.
- Can I cancel my order?
You may cancel your order within 24 hours of placing it. Please contact our support team as soon as possible if you wish to make changes or cancel your order. Once the order has been processed, it cannot be canceled.
- How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.
- Do you ship internationally?
Currently, we are focused on serving customers in the United States. However, we plan to expand our shipping options soon, so stay tuned for updates!
- How Quickly Can You Answer My Question?
We answer messages and emails in the order they are received and respond promptly. We mostly reply within 24 hours of receiving a message or email.
- Can I Change My Shipping Address After My Order Has Been Placed?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's only sometimes possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can correct (s) on your package before it departs.
There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
- Will My Order Come In One Package?
Depending on the size of your order, you may receive separate packages that may arrive 1~2 business days apart.
- Out Of Stock/Backordered Items?
If any of your items are out of stock, we will email you to let you know when we expect to have the items shipped out. If the things are not likely to be restocked within two weeks, we will automatically refund you for those items.
- How can I change my address?
Our warehouse staff are super quick, so if you notice an error, please email us ASAP with your name and order number so we can try to catch your package before it departs.
There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
- Why Isn't My Tracking Number Working?
Often, tracking numbers will only function on domestic orders. If your tracking number doesn't work, please let us know so we can ensure your items were shipped correctly.
- What Do I Do If Something Is Missing In My Order Or Is Damaged?
If any purchased items are missing or damaged, please contact us immediately to resolve the issue.
We have a money-back guarantee, which lasts 30 days before the delivery of your order, so make sure to contact us within that time frame. To get a hold of us to assist you, please use the Contact Us tab or email us at Info@yardpatriots.com
- Who bears the shipping cost?
We will cover defective products. However, you must pay the actual return delivery cost for any other returns (including customer remorse).
- How can I contact customer service?
For any inquiries, please email us at info@YardPatriots.com, and we’ll respond as quickly as possible. You can also reach us through our Contact Us page. Our support hours are Monday - Friday: 9:00 AM to 5:00 PM.